Here are some tips on how to successfully authenticate your account.
If the account number on your statement includes a dash, only include the characters that appear after the dash. For example, if your account number is 1234-56789011, only enter 56789011. Please be sure to include all characters after the dash, including any letters or leading zeroes.
Patient DOB must be entered in the format MM/DD/YYYY. For example, January 3, 1900 would need to be typed in as 01/03/1900. Please include the forward slashes when entering the Patient DOB.