| Frequently Asked Questions 1. How do I make an online payment? To make an online un-enrolled payment you will need your Account Number and PIN located at the top of your billing statement. If you are already enrolled you will need your login ID and password to make a payment. 2. What type of credit cards/debit cards may be used? Mastercard, Visa, Discover and American Express. 3. Can I make payment from my bank account? Yes, with your U.S checking or savings account. You will need your routing and account number. 4. When will my payment post on my account? Any payment received prior to 5pm, will be posted the following business day. 5. Can I post-date a payment online? Yes, up to 30 days from current date. 6. Can I cancel a payment online? Yes, if your payment is still pending, you are able to log in and cancel the payment. 7. Why am I unable to make an online payment? Please contact us at our toll free number 1-800-298-3706 or 407-477-7101. 8. How can I view my statement online? Once logged into your account click the link titled "View Statement". 9. How do I become an enrolled user? On the main page, you will enter your account number and PIN located at the top of your statement in the section titled "Enroll." 10. How do I change my password? Click on "Password Help?" link on the main page. 11. Where is my PIN? On the top of your billing statement 12. Will I receive a confirmation email after my payment is made? Yes. 13. How do I set up a monthly recurring payment? Please contact us at our toll free number 1-800-298-3706 or 407-477-7101. 14. How do I stop my monthly recurring monthly payment? Please contact us at our toll free number 1-800-298-3706 or 407-477-7101. 15. What are your contact phone numbers? U.S toll-free number 1-800-298-3706 or 407-477-7101. |